Privacy Policy

Salters Car Buying Centre is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Salters Car Buying Centre manages personal information. It is structured as follows:

1. Personal information Salters Car Buying Centre collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Salters Car Buying Centre and complaints
10. Changes to Privacy Policy

1. Personal information Salters Car Buying Centre collects

The main types of personal information Salters Car Buying Centre collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Salters Car Buying Centre such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Salters Car Buying Centre's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Salters Car Buying Centre's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Salters Car Buying Centre's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Salters Car Buying Centre.

Salters Car Buying Centre collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Salters Car Buying Centre keeps of telephone calls, or emails received, or messages sent to Salters Car Buying Centre or posted on Salters Car Buying Centre's pages on social media);
• Salters Car Buying Centre's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Salters Car Buying Centre collects personal information in connection with running its business directly from the individual concerned. On occasion Salters Car Buying Centre may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Salters Car Buying Centre stores personal information in electronic and paper form.

Salters Car Buying Centre uses and discloses personal information as follows:

• to source vehicles and sell them to Salters Car Buying Centre's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Salters Car Buying Centre's customers and prospective customers;
• to obtain products, services or information from Salters Car Buying Centre's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Salters Car Buying Centre knows about them);
• to operate and manage Salters Car Buying Centre's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Salters Car Buying Centre. For example, Salters Car Buying Centre may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Salters Car Buying Centre also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Salters Car Buying Centre uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Salters Car Buying Centre uses in the operation of the computer program is browsing history on Salters Car Buying Centre's websites, name, contact information, and other information you may input into Salters Car Buying Centre's websites. The level of human oversight Salters Car Buying Centre provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Salters Car Buying Centre's staff.

4. Cookies

Salters Car Buying Centre uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Salters Car Buying Centre's web server. Salters Car Buying Centre may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Salters Car Buying Centre's platforms and those social media platforms. Salters Car Buying Centre's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Salters Car Buying Centre's website.

5. Links to other websites

Salters Car Buying Centre's website may contain links to third party websites. Salters Car Buying Centre does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Salters Car Buying Centre and do not wish to receive these communications from Salters Car Buying Centre in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Salters Car Buying Centre.

7. Overseas transfers

Salters Car Buying Centre's website/s are hosted in Australia. On occasion, a third party service provider Salters Car Buying Centre engages or that Salters Car Buying Centre is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Salters Car Buying Centre holds about them by contacting Salters Car Buying Centre during business hours on (07) 3520 0905 or via the contact page.

Salters Car Buying Centre may require an individual making a request to verify their identity before processing their request.

Salters Car Buying Centre will aim to respond to all requests promptly and within 30 days.

Salters Car Buying Centre may refuse a request where permitted or required by law. Salters Car Buying Centre will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Salters Car Buying Centre and complaints

If you have any queries, concerns or complaints about how Salters Car Buying Centre handles your personal information please contact Salters Car Buying Centre during business hours on (07) 3520 0905 or via the contact page. Salters Car Buying Centre may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Salters Car Buying Centre can understand the nature of your concern. In most cases, Salters Car Buying Centre will ask that you put your request in writing.

Salters Car Buying Centre takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Salters Car Buying Centre's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 3520 0905
• Mailing Address: 1020 Ipswich Rd, Moorooka, QLD, 4105

10. Changes to Privacy Policy

Salters Car Buying Centre may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.